- Sign-in 08:00-08:50
SITA Baggage IT InsightsFred DongAirport Business Development Director, APAC, SITA
Exploration of Evolution Strategies of FFPs of Chinese AirlinesYu ZhanfuGlobal Partner/VP, Greater China, Roland Berger
- 10:10-10:30 Tea Break
Practices, Experience and Innovations of Air China in Ancillary RevenueMou BoSenior FFP Manager, Sales Department, Commercial Committee, Air China
Some Thoughts on the Frequent Flyer ProgramLi HanmingA columnist with CARNOC.com
Panel Discussion: How to Increase Customer Loyalty, Drive Conversion and Boost Airlines’ Revenue in a New Era Where Travelers’ Needs Become Increasingly Diverse and Segmentation Is on the Rise?
Moderator：Yu ZhanfuGlobal Partner/VP, Greater China, Roland Berger
Panelists:Wang ShuangwuHead of the Loyalty Member Marketing Team, Market Development Department, China Southern Airlines, and a senior economistPeter WuGeneral Manager - China, Sabre Travel SolutionsLi HanmingA columnist with CARNOC.com
The Practice of Business Value for Customer Loyalty ProgramWang ShuangwuHead of the Loyalty Member Marketing Team, Market Development Department, China Southern Airlines, and a senior economist
Finance Empowers Direct Selling Capabilities of AirlinesMa HongliangFounder & CEO of EmaxCard
Future of Airline DistributionSteve SaxonA director partner of McKinsey
- 15:30-15:50 Tea Break
Cognitive Airlines - Use the Advantages of AI to Reshape AirlinesGeorge ZhouAir Transportation Industry Solution Lead, IBM
OTA Development in China and Consulting Service for AirlinesXiao QuanwuDirector of Big Data & Analytics, Air Ticketing BU, Ctrip.com
Panel Discussion: How Do LCCs Use Data and New Technologies to Provide More Personalized Travel Content?